Write to us
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or write from your own email app
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Quick answers
I see "LINALUX" on my statement. What is it?
Your Linalux subscription appears on your bank statement as LINALUX. If you don't recognize the charge, write to us through the form or by email and we'll check the record with you.
How do I cancel my subscription?
You can cancel at any time from the subscription section of your account page. Cancellation takes effect at the end of your current billing period, and you keep access until then.
How do I request a refund?
Choose "Refund request" in the form above, or email support@linalux.app from your Account email address with the date and amount of the charge and your plan. We respond within 5 business days. When refunds apply is explained in our Refund & Cancellation Policy.
I can't sign in, or I forgot my password.
Use "Forgot password?" on the sign-in page to get a new password link by email. If the link doesn't arrive, email support@linalux.app.
How do I delete my account?
Go to Account › Settings › Delete Account; we send a code to your email to confirm. Deletion is permanent: your active subscription is cancelled, and your readings and remaining Stars are removed.
What are Stars?
Stars let you request new AI-generated Readings: one Star equals one new Reading. Subscribers get a daily allowance (8 on Linalux Plus, 20 on Linalux Pro) that refreshes every day at 06:00 Europe/Istanbul time; Stars are not sold separately.
We provide support by email only; we do not offer telephone support.