COBAL STUDIOS LLC, a New York limited liability company
169 Madison Ave STE 11534 Unit 356, New York, NY 10016, USA
1.1. This policy explains how to cancel a Linalux subscription and when refunds are available. Section 2 applies to everyone. Sections 3 and 4 add rules for the EU/EEA, the UK, and the United States. Nothing in this policy limits rights you have under mandatory consumer laws where you live.
1.2. Linalux is a subscription-based digital service. It provides personal insight and interpretation content generated by artificial intelligence. Content is delivered instantly online. We do not ship any physical products.
1.3. Linalux content is provided for entertainment and personal reflection only. It is not medical, psychological, legal, or financial advice. Content is generated by artificial intelligence and its accuracy is not guaranteed. For health, legal, or financial matters, consult a qualified professional.
1.4. Linalux is sold only through our website, linalux.app. All cancellation and refund requests are handled by us.
2.1. Plans and prices
| Plan | Introductory offer | After the introductory period |
|---|---|---|
| Linalux Plus (monthly) | $1.90 for the first 7 days | $14.90 per month |
| Linalux Pro (monthly) | $3.90 for the first 7 days | $24.90 per month |
| Linalux Pro (annual) | None | $149.90 per year |
Prices are in US dollars and exclude applicable taxes. Any applicable tax is added and shown at checkout.
2.2. Automatic renewal. Your subscription renews automatically until you cancel: every month on a monthly plan, and every year on the annual plan.
2.3. Cancel at any time. You can cancel at any time online, from your account page on linalux.app. You do not need to contact us.
2.4. When cancellation takes effect. Cancellation takes effect at the end of your current billing period. You keep access until then, and you will not be charged again.
2.5. Introductory price. The introductory price on monthly plans is charged upfront and is not free. As a rule, it is not refunded, except as described in Section 2.7 or where the law requires. If you cancel during the 7-day introductory period, you will not be charged the monthly price. The introductory offer is available once per person (one Account).
2.6. No refunds for unused time. After you cancel, we do not refund the remaining part of your current billing period, on either a monthly or an annual plan, except where the law requires.
2.7. Technical problems and incorrect charges. We will refund the amount affected if:
2.8. How to request a refund. Email support@linalux.app with your Account email address, the date and amount of the charge, and a short description of the problem. We will respond within 5 business days. Approved refunds are returned to your original payment method through Stripe. How long the refund takes to appear depends on your bank.
2.9. Stars. Stars are not sold separately, have no cash value, and are not refunded. After you cancel, your daily Star allowance stops at the end of your paid period. All Stars are lost if your Account is deleted. If a Reading cannot be generated because of a technical problem, the Star you used is returned to you automatically.
2.10. Deleting your Account. Deleting your Account also cancels your subscription, and you will not be charged again. Deletion is permanent.
3.1. Right of withdrawal. You have the right to withdraw from your subscription contract within 14 days of the day you subscribe, without giving a reason.
3.2. Immediate supply of digital content. Linalux supplies digital content immediately. Before you pay, the payment screen shows this statement directly above the payment button:
"By pressing the button below, you request that we begin supplying the digital content immediately and acknowledge that you lose your right of withdrawal once supply begins."
By pressing the payment button, you:
We confirm your request and acknowledgement in the confirmation email we send after you subscribe.
3.3. Effect of your request. Access to paid features begins only after you press the payment button following this statement. Once we have begun supplying digital content, the right of withdrawal no longer applies.
3.4. If your right of withdrawal still applies. For example, this is the case if no content has yet been supplied. You can withdraw by sending a clear statement to support@linalux.app within the 14 days. You may use the model form below, but you do not have to. We will refund all payments received from you within 14 days of receiving your withdrawal, using the same payment method, without any fee.
3.5. Model withdrawal form
To: COBAL STUDIOS LLC, 169 Madison Ave STE 11534 Unit 356, New York, NY 10016, USA — support@linalux.app
I hereby give notice that I withdraw from my contract for the following service: ________
Subscribed on: ________
Name: ________
Account email address: ________
Date: ________
3.6. Faulty digital content. Your legal rights when digital content does not conform to the contract remain unaffected. These rights include having it brought into conformity, a price reduction, or ending the contract.
4.1. Automatic renewal terms. Monthly plans start with a 7-day introductory period, which costs $1.90 (Plus) or $3.90 (Pro). After that, we automatically charge $14.90 (Plus) or $24.90 (Pro) every month, plus applicable taxes, until you cancel. The annual Linalux Pro plan costs $149.90 per year, plus applicable taxes, and we automatically charge that amount every year until you cancel.
4.2. Easy online cancellation. You can cancel online at any time from your account page, the same way you subscribed. You do not need to call or email us. Cancellation takes effect at the end of your current billing period.
4.3. Confirmation. After you subscribe, we send you an email confirmation. It includes the renewal terms, the cancellation policy, and how to cancel.
4.4. California and New York residents. In line with California's Automatic Renewal Law and New York General Business Law §527-a:
4.5. Other states. If your state's law gives you additional rights, those rights apply, and nothing in this policy limits them.